Ordering, pricing and any other questions?
We welcome your order, request for a quotation or request for more information by email, mail, fax or phone. See Technical Solutions' contact details. This site does not have a payment gateway, so we will contact you with freight costs and payment options after you have placed your order.
Stock Lines & Product Availability
Technical Solutions endeavor to best meet the special needs of people
with a disability by making a wide variety of products and services
available.
We keep many of these products in stock for speedy
delivery but some items must be imported or manufactured to order and
this can cause delays in delivery.
Product appearance.
Production models may vary slightly. You always receive the latest version. Switches are photographed with some devices - this is to illustrate the function, and does not imply switches are part of a set.
Prices
The Prices shown on this web site are in Australian Dollars and subject to change without notice.
The GST and You!
GST is included in our prices where required. Under the guidelines of the "simple" Tax System, some of our goods and services will incur the GST, and some items will be GST free.
The GST and the NDIS
We may be able to remove the GST from equipment ordered for NDIS participants, provided specific NDIS guidelines are met.
To implement this we suggest that you first request or generate a quotation for the items that you would like to purchase. Then contact us by email and include a written agreement that the items being requested are for (Participant Name and No.#) and stating that the items being requested in the quote have been deemed reasonable and necessary under the participant's NDIS plan. We can then revise the quotation and remove the GST.
Freight, Packaging & Delivery
We can arrange delivery of your purchase by Registered Post, Express Post or Courier. The cost will vary depending on the size/weight of the shipment and the destination. Please feel free to request a quotation.
Goods Damaged In Transit
Freight insurance is recommended. Goods damaged in transit, must be reported within 5 working days in order to make an insurance claim.
Returns/Warranty Claims
We provide a 12 month warranty on products manufactured by Technical Solutions. Other products are subject to the limits of their manufacturer's warranty. Unless stated otherwise, the warranty on adapted and non-adapted toys is 3 months.
Failure of equipment due to excessive wear outside of its intended use and damage due to lack of supervision is not covered by warranty.
Returns will not be accepted without prior approval. After receiving a Return Authorisation, package the equipment well and send it freight prepaid along with a note quoting the Return Authorisation, a contact name, phone number and address, invoice details, and a description of the problem.
Return policy
Should the goods prove unsuitable you must apply within 14 days of shipment for authority to return them for exchange or credit, less a 20% restocking fee. All returns are subject to prior approval. Not all goods can be returned. The goods, as well as all packaging, instructions and other documentation must be returned in "as new" condition within fourteen days of the date of shipment. The customer is responsible for all freight charges.
Terms of payment
We will accept signed purchase orders from approved schools, hospitals and other institutions. Our terms are nett 14 days, including partial payment for part filled orders. Credit card orders from the above organisations will incur a 2% surcharge.
For private customers we request payment with your order. Master Cards and Visa Cards are also welcome. Credit card orders from private customers do not incur a surcharge.